We can’t wait to welcome you!
We’ve been working hard to ensure your Summer experience with us, is as COVID-safe and as comfortable as possible and we’re so happy to be re-opening this very special, 70th Anniversary Summer Season at Pitlochry Festival Theatre.
It’s going to be different. So, here are a few things you need to know and some top tips we recommend for your comfort and enjoyment.
Can I buy tickets, or additional tickets, on the day?
Yes. You can purchase tickets on our website. There will be no box office on-site and no in-person ticket purchase available.
All events will be cashless, so any other in-person purchases – food, drink, programmes – will be convenient and safe. One tap – and you’re away.
Do I need a ticket for my baby?
While all little ones under 18 months go free – there are times when we need you to have a ticket, regardless of payment, so we can monitor numbers.
For Alice in Wonderland World, Yes. For safety and social distancing purposes in the garden promenade, we do need everyone to have a ticket to be clear on numbers.
For other events, babies under 18 months do not need a ticket.
Can I park at the theatre?
Yes. Our car park will be open, but due to construction work taking place in the building, and for social-distancing purposes, we will be operating a reduced car park space.
We ask that, once your visit is completed, please do not leave your car at the theatre while you visit other areas of Pitlochry.
This is a pay and display car park.
Do I need to collect or will you post tickets?
No. To decrease contact transference we will not be posting tickets for the event. Print-at-home tickets will be available. Please print and bring along, or have to-hand on your phone and we will be able to scan you in.
What are the entry details for Alice in Wonderland World?
The attraction is open from 12-5pm, Thursdays-Sundays – last entry 4pm. When you book your tickets, you can to enter at any time on your chosen date, between these hours. Our website booking states 4pm – thisis simply the last time for entry.
Marshalls will be monitoring numbers for social distancing purposes and if we reach maximum entry, you may just have to wait for a short time to allow visitors to move on, and you will be allowed to enter once it’s safe to do so. We have assessed maximum number of visitors over the day and once this booking level is reached, the day will display SOLD OUT on the website.
Will I be able to buy refreshments in the theatre?
Yes. The theatre building will remain closed. However, we will be providing refreshments to purchase.
NOTE: due to licensing restrictions, only alcohol purchased on-site can be consumed on our premises.
What should I wear?
All events are fully outdoors. Please dress appropriately for the Scottish Highlands – be prepared to wrap up and wear shoes for walking and crossing lawns as it may be soft underfoot. It could also be sunny and hot – wear layers and bring your brolly and your sun-cream!
Are the venues under cover?
No. To make sure we continue to meet guidelines we are not putting any audiences under cover. However, in the amphitheatre, the trees are a natural canopy and offer some shelter and, as with the Bandstand venue, we encourage people to wear suitable clothing.
What should I bring?
For your own comfort, please bring your own seats, cushions or picnic rugs. Please note, there won’t be anywhere at the theatre to leave belongings, so please leave them in your vehicle or bring a bag suitable to carry around with you.
Where do we go for different events?
Bandstand – head down towards the River and a member of the team will greet you.
Amphitheatre – head up the zig-zag path into the garden. A member of team will be inside the garden and can direct you to the Amphitheatre.
Will latecomers be admitted?
Bandstand – yes.
Amphitheatre – No. It is very important that you arrive on time. Due to the close proximity of the audience to the performance space, we will not be able to admit any latecomers or hold any performances for late parties.
Are all events suitable for buggies and wheelchairs?
Yes. Everything is accessible – although there are a few steep inclines in the garden.
We are able to accommodate wheelchair spaces and will work with you to meet your needs. Please contact firstname.lastname@example.org to talk these through.
How will I know where to go?
We will have staff onsite to greet you in the car park when you arrive.
For Alice in Wonderland World there will be a handout to take with you on your adventure! You are asked to respect social-distancing within the event: in Scotland, social distancing is 2 metres.
Do I have to wear a face covering?
At the time of drawing up these guidelines, you do not have to wear face coverings outdoors, but please be aware of the current Scottish Government Guidance before you arrive.
Can we explore the Garden on our own?
You are welcome to come through the entrance area freely when it’s open, and to sit together in your bubble and enjoy picnics.
Please note: Alice in Wonderland World closes at 5pm.
Are Dogs Allowed?
Only assistance dogs will be permitted into events.
What happens if my event is cancelled?
In the unlikely event we cancel your event we will look to transfer your booking to another date. If this is not possible then we will refund your booking (minus the booking fee).
What happens if COVID restrictions change near the time?
We are in direct contact with the Scottish Government and will ensure we adhere to all guidelines at the time of your event.
We have designed Summer Season 2021 in line with Scottish Government regulations, and in discussion with Visit Scotland, the Association of Scottish Visitor Attractions, as well as with Trading Standards and Environmental Health Officers at Perth & Kinross Council. The programme has been designed to be safe and socially-distanced. Cleansing and protection measures will be extensive and rigorous.
What happens if the event is cancelled due to Covid-19?
We will be following government guidelines closely, in the lead up to, and throughout the summer. There are currently no restrictions that will impact on the events. In order to achieve a Summer Season this year, all COVID-19 measures have been comprehensively adhered to.
Should Government guidelines change and we are no longer allowed to go ahead, we will offer a full refund on your tickets (minus the booking fee). Should you choose not to attend, our usual terms and conditions will apply.
What about Track and Trace?
We encourage all our visitors to sign up to the NHS Scotland Test & Protect app prior to arriving at the venue HERE>> https://protect.scot/
In accordance with current guidelines, we will need the contact details of everyone in the party attending.
PLEASE READ: The speediest way to allow you to get to your event smoothly, is to please register with the app which you can then quickly show to staff.
We will be taking names and contacts for ALL who do not have the app.
The information provided when booking your tickets will be used should we need to contact anyone.
What if I don’t feel well?
Please do not attend the venue if:
- you have been instructed to self-isolate
- a member of your household is self-isolating
- you have experienced COVID-19 symptoms in the last 14 days
- you have been in close proximity to anyone who has experienced symptoms in the last 14 days
- you have arrived in the UK in the last 14 days and are not covered by the exemption rules relating to self-isolation
- you believe you may be infected with COVID-19.
Please follow government guidance, stay home and self-isolate to stop the spread of the virus.
We will not be able to refund your tickets if you cannot attend due to self-isolating.
You can pass your tickets to someone who is able to attend. Please email email@example.com to confirm this change, so we know who to expect and avoid them being refused entry.