We can’t wait to welcome you!
We’ve been working hard to ensure your Summer experience with us, is as COVID-safe and as comfortable as possible and we’re so happy to be re-opening this very special, 70th Anniversary Summer Season at Pitlochry Festival Theatre.
It’s going to be different. So, here are a few things you need to know and some top tips we recommend for your comfort and enjoyment.
Can I buy tickets, or additional tickets, on the day?
Yes. You can purchase onsite and on our website depending on availability. All in-person ticket purchase will be cashless.
All events will be cashless, so any other in-person purchases – food, drink, programmes – will be convenient and safe. One tap – and you’re away.
Do I need a ticket for my baby?
While all little ones under 18 months go free – there are times when we need you to have a ticket, regardless of payment, so we can monitor numbers.
For Alice in Wonderland World: Yes. For safety and social distancing purposes in the garden promenade, we do need everyone to have a ticket to be clear on numbers.
For other events, babies under 18 months do not need a ticket.
Can I collect or will you post tickets?
No. There is no Box Office on site. And, to decrease contact transference,we will not be posting tickets for the event. Print-at-home tickets will be emailed. Please print and bring along, or have to-hand on your phone and we will be able to scan you in.
What do the ticket zones represent?
If you purchase a ticket in Zone 1 you will be allocated a space that is in the front, central section of the viewing area.
If you opt for a ticket in Zone 2 then you will be allocated a space that may be further back or towards the sides of the viewing area.
What should I bring?
For your comfort, please bring:
Bandstand (on the front lawn): your own seats and/or cushions and picnic rugs – SEATS REQUIRED.
Amphitheatre (in the Explorers’ Garden): your own cushions – NO SEATS REQUIRED.
Please note, there won’t be anywhere at the theatre to leave belongings, so please leave them in your vehicle or bring a bag suitable to carry around with you.
How much time should I allow for arriving at my NEW Pitlochry Festival Theatre venue?
The Theatre is a 15-20 mins stroll from centre of town (dependent on mobility).
Amphitheatre: to the left of the car park when facing the theatre building, situated within our Explorers’ Garden. Please allow an extra 10 minutes for the short walk to your venue, mobility-dependent. Paths are smooth for wheelchairs and buggies, but there are some initial, reasonably steep inclines to reach the garden entrance from the car park.
Bandstand – to the right of the car park when facing the theatre building, situated on the front lawn beside the River Tummel.
Can I park at the theatre?
Yes. Our car park will be open, but due to construction work taking place in the building, and for social-distancing purposes, we will be operating a reduced car park space.
We ask that, once your visit is completed, please do not leave your car at the theatre while you visit other areas of Pitlochry.
This is a pay and display car park.
Will I be able to buy refreshments in the theatre?
Yes. The theatre building will remain closed but there will be refreshments to purchase in the grounds: sandwiches, sausage rolls, pasties, cakes, crisps and other snacks, as well as hot drinks, soft drinks and alcohol.
IMPORTANT NOTE: due to licensing restrictions, only alcohol purchased on-site can be consumed on our premises
What should I wear?
All events are fully outdoors. Please dress appropriately for the Scottish Highlands – be prepared to wrap up and wear shoes for walking and crossing lawns as it may be soft underfoot. It could also be sunny and hot – wear layers and bring your brolly, and your sun-cream!
Are the venues under cover?
No. To make sure we continue to meet guidelines we are not putting any audiences under cover. However, in the amphitheatre, the trees are a natural canopy and offer some shelter and we encourage people to wear suitable clothing.
How will I know where to go?
We will have staff onsite to greet you in the car park when you arrive.
For Alice in Wonderland World there will be a handout to take with you on your adventure! You are asked to respect social-distancing within the event: in Scotland, social distancing is 2 metres.
Where do we go for different events?
Bandstand – head down towards the River and a member of the team will greet you.
Amphitheatre – head up the zig-zag path into the garden. Members of the team will be at the kiosk and inside the garden and can direct you to the Amphitheatre.
Will latecomers be admitted?
Bandstand – yes.
Amphitheatre – No. It is very important that you arrive on time. Due to the close proximity of the audience to the performance space, we will not be able to admit any latecomers or hold any performances for late parties.
Will there be toilet facilities?
Yes. The building is closed, but we have arranged portaloo facilities at each venue.
What are the entry details for Alice in Wonderland World?
The attraction is open from 12-5pm, Thursdays-Sundays – last entry 4pm. When you book your tickets, you can enter at any time on your chosen date, between these hours. Our website booking states 4pm – this is simply the last time for entry.
Marshalls will be monitoring numbers for social distancing purposes and if we reach maximum entry, you may just have to wait for a short time to allow visitors to move on. You will be allowed to enter once it’s safe to do so. We have assessed maximum number of visitors over the day and once this booking level is reached, the day will display SOLD OUT on the website.
Are all events suitable for buggies and wheelchairs?
Yes. Everything is accessible – although there are a few steep inclines in the garden.
Amphitheatre wheelchair access: please pull up and drop off at the access point on the road above the theatre, near to the Explorers’ Garden Entrance.
We are able to accommodate wheelchair spaces and will work with you to meet your needs. Please contact firstname.lastname@example.org or call 01796 484626 to talk these through.
Will there be Relaxed and Dementia-friendly performances?
All Summer Season events will have a Relaxed Environment:
- The late light nights of the Scottish summertime mean we will never be in total darkness
- Any chatter or loud sounds will be mitigated naturally by the outdoor acoustics
- Our outdoor spacious setting in the Bandstand area, allows the freedom to move around more freely
- If you feel that you need to take some time out of the show, please do. You can return when you feel ready.
- Our determination to keep capacity safely reduced, and committed adherence to social-distancing reduces the potential for, and impact of, crowded spaces and any overwhelming busy-ness.
- When there is an Interval, you can leave the audience area if you want to. It is also okay to stay in your place. When the second half of the show is about to start we’ll make sure that everyone is back in time
- You will be met by our staff, a number of whom will be around the site wearing a name badge, for any questions or help you need.
We want you to feel fully at ease and as comfortable as possible during your visit.
Are Dogs Allowed?
Dogs are welcome but always on a lead.
Do I have to wear a face covering?
At the time of drawing up these guidelines, you do not have to wear face coverings outdoors, but we are advising that face coverings should be worn when moving around our site and can be removed once seated. Please be aware of the current Scottish Government Guidance before you arrive.
Can we explore the Explorers’ Garden on our own?
The Explorers’ Garden is in use for the Alice in Wonderland World interactive promenade event, and only open on days when that is operating: 12-5pm, Thursdays-Sundays – last entry 4pm
On these days, you are welcome to access the inital entrance area freely, and to sit together in your bubble to enjoy picnics on the benches provided. Please note: Alice in Wonderland World closes at 5pm.
What happens if my event is cancelled?
In the unlikely event we cancel your event we will look to transfer your booking to another date. If this is not possible then we will refund your booking (minus the booking fee).
What happens if COVID restrictions change near the time?
We are in direct contact with the Scottish Government and will ensure we adhere to all guidelines at the time of your event.
We have designed Summer Season 2021 in line with Scottish Government regulations, and in discussion with Visit Scotland, the Association of Scottish Visitor Attractions, as well as with Trading Standards and Environmental Health Officers at Perth & Kinross Council. The programme has been designed to be safe and socially-distanced.
Cleansing and protection measures will be extensive and rigorous. Our operational procedures are HERE.
What happens if the event is cancelled due to Covid-19?
We will be following government guidelines closely, in the lead up to, and throughout the summer. There are currently no restrictions that will impact on the events. In order to achieve a Summer Season this year, all COVID-19 measures have been comprehensively adhered to.
Should Government guidelines change and we are no longer allowed to go ahead, we will offer a full refund on your tickets (minus the booking fee).
What if I change my mind?
We understand how different booking an event feels just now. You can book for summer with the confidence that if plans change, your tickets and money can too!
This Season we’re keeping things flexible for you. We offer no-hassle refunds and exchanges for any reason (including the weather!) if it is requested at least 24 hours before the performance time.
What about Track and Trace?
We encourage all our visitors to sign up to the NHS Scotland Test & Protect app prior to arriving at the venue HERE>> https://protect.scot/
In accordance with current guidelines, we will need the contact details of everyone attending in your party.
PLEASE READ: The speediest way to allow you to get to your event smoothly, is to please register with the app which you can then quickly show to staff.
We will be taking names and contacts for ALL who do not have the app.
The information provided when booking your tickets will be used, should we need to contact anyone.
What if I don’t feel well?
Please do not attend the venue if:
- you have been instructed to self-isolate
- a member of your household is self-isolating
- you have experienced COVID-19 symptoms in the last 14 days
- you have been in close proximity to anyone who has experienced symptoms in the last 14 days
- you have arrived in the UK in the last 14 days and are not covered by the exemption rules relating to self-isolation
- you believe you may be infected with COVID-19.
Please follow government guidance, stay home and self-isolate to stop the spread of the virus.
Please email email@example.com for any queries on tickets.