We can’t wait to take you on a magical Christmas adventure!

We’ve been working hard to ensure your Christmas experience with us, is as COVID-safe and as comfortable as possible and we’re so happy to welcome you back to Pitlochry Festival Theatre.

It’s going to be different. So, here are a few things you need to know and some top tips we recommend for your comfort and enjoyment.

On arrival…

Can I buy tickets, or additional tickets, on the day?
No.
All tickets must be bought in advance. The event will be cashless so no ticket purchases will be possible.

Do I need a ticket for my baby?
Yes.
For safety and social distancing purposes, we do need everyone to have a ticket to be clear on numbers. As we have kept the ticket prices very low to make the event as accessible as possible, for as many people as possible, all the ticket prices are the same for everyone.

Why aren’t my seat numbers together?
The Magic of Christmas is not a seated event, but a promenade, or walking event for social distancing purposes. Seat numbers come through automatically as part of our system, but are not relevant to this event.

When should I arrive?
Please arrive 10 minutes prior to your event time, to allow time for our staff to check you in.

Can I park at the theatre?
Yes.
Our car park will be open, and, with small groups for each time slot, you will be able to park with good distance between cars. Your group will exit The Magic of Christmas on the far side of the Explorers’ Garden, a short walk downhill, back to the car park.

We ask that, once your experience is completed, please do not leave your car at the theatre while you visit other areas of Pitlochry.

Do I need to collect or will you post tickets?
No. To decrease contact transference we will not posting tickets for the event.
Please print and bring your booking confirmation or have to-hand on your phone.

Will I be able to buy refreshments in the theatre?
No.
The theatre building will remain closed for this event.

Will there be toilet facilities?
Limited. Subject to Government guidelines, limited toilet facilities will be available. Publicly available toilets are located at West Lane, Pitlochry, near the Coach Park and Train Station, between 9am and 5pm daily.

What should I wear?
Bundle up! The event is fully outdoors. Please dress for winter in the Scottish Highlands – wrap up and wear sturdy shoes. Remember your gloves and waterproofs when required.

What should I bring?
Please keep your belongings to a minimum. There won’t be anywhere at the theatre to leave belongings, so please leave them in your vehicle or bring a bag suitable to carry around with you.

In the magical garden…

Where do we enter The Magic of Christmas?
Please wait at the car park entry to the Explorers’ Garden and you will be lead up to the garden entrance to set off on your adventure, together with your time slot group, at the designated time.

If you are booked to come as a household group we ask that you please arrive together, and move along your experience in your household bubble.

Will latecomers be admitted?
No.
It is very important that you arrive on time. To maintain social distancing, as a promenade/walking event and with timings for the day, we will not be able to admit any latecomers or hold any performances for late parties.

Is the event suitable for buggies and wheelchairs?
Yes. Your Christmas journey is all on a hard path with some incline. When you visit Santa and Mrs Claus, buggies will need to be left outside to allow space for social distancing.

How will I know where to go?
We will have Santa’s Little Helpers at the ready to guide you through the magical garden! You are asked to respect social distancing within the event: in Scotland, social distancing is 2 metres. All paths are designated ‘one way’ to enable people to move safely around the space.

Do I have to wear a face covering at the event?
At the time of drawing up these guidelines, you do not have to wear face coverings outdoors, but please be aware of the current Scottish Government Guidance before you arrive.

Can we explore the Garden on our own?
No.
It is important for everyone’s safety, for all visitors in each time slot to move around the event in their group. There will be stewards to guide you around and all will be wearing the appropriate PPE.

Are Dogs Allowed?
Only assistance dogs will be permitted into the event.

Your safety…

What happens if my event is cancelled?
In the unlikely event we cancel your event we will look to transfer your booking to another date. If this is not possible then we will refund your booking (minus the booking fee).

What happens if COVID restrictions change near the time?
We are in direct contact with the Scottish Government and will ensure we adhere to all guidelines at the time of your event.

The event has been designed to be safe and socially-distanced. Cleansing and protection measures will be extensive and rigorous.

What happens if the event is cancelled due to Covid-19?
We will be following government guidelines closely, in the lead up to, and throughout, The Magic of Christmas. There are currently no restrictions that will impact on the event. In order to achieve a Christmas activity, all COVID-19 measures have been comprehensively adhered to.

Should Government guidelines change and we are no longer allowed to go ahead, we will offer a full refund on your tickets (minus the booking fee). Should you choose not to attend, our usual terms and conditions will apply.

What about Track and Trace?
We encourage all our visitors to sign up to the NHS Scotland Test & Protect app prior to arriving at the Venue.  https://protect.scot/

The information provided when booking your tickets will be used should we need to contact anyone.

Your health…

What if I don’t feel well?
Please do not attend the venue if:

  • you have been instructed to self-isolate
  • a member of your household is self-isolating
  • you have experienced COVID-19 symptoms in the last 14 days
  • you have been in close proximity to anyone who has experienced symptoms in the last 14 days
  • you have arrived in the UK in the last 14 days and are not covered by the exemption rules relating to self-isolation
  • you believe you may be infected with COVID-19.

Please follow government guidance, stay home and self-isolate to stop the spread of the virus.

We will not be able to refund your tickets if you cannot attend due to self-isolating. You can pass your tickets to someone who is able to attend. Please email boxoffice@pitlochryfestivaltheatre.com to confirm this change, so we know who to expect and avoid them being refused entry.

We’re thrilled to be welcoming you back with us.

Thank you for your support.